Shipping Policy

Shipping Policy

We can ship to any address in Australia. Note that there are restrictions on some products, and we do not ship overseas.

Standard delivery timeframes are between 5-15 business days. Delivery to Western Australia may take up to 20 business days.

We use 3rd party delivery couriers for all deliveries. Please note that all orders made online will be delivered to ground floor only. If you need your delivery to be made to a floor level, please arrange beforehand with our Customer Service representatives by calling  (02)9605 3144 or emailing to advise access details such as lift size, stairs and special delivery times.

Unless otherwise organised all furniture is delivered flat Pack.

It is important that allowances are made for large pieces of furniture e.g. access via stairways, doors & lifts, before delivery. 



Self Pick Up – Collecting Goods

Once the goods are ready for collection our logistics staff will contact you by phone or email to arrange pick up time and date.

Don’t forget to bring your own packaging material e.g. blankets, ropes & ties. 

Alpha Online  Furniture will not be held responsible for any personal damage to you or your property while loading furniture.

No claims will be accepted once you have collected the goods.